Car Dealer Sues CarFax, Alleges Some Reports Are Inaccurate

Story by Lynn Gordon / CBS12 News
LAKE WORTH, Fla. — If you’ve bought a used car recently, chances are you checked the CarFax.

Many consumers trust the vehicle history report to make sure the car has never been in an accident. But could that information be giving people a false sense of security?

Off Lease Only is now suing CarFax in federal court. The Lake Worth dealership alleges that Carfax reports aren’t always accurate, or sometimes change for no reason.

The dealership became aware of the problem more than a year ago after purchasing vehicles at auction. In some cases, they say, the CarFax report changed before the cars were even sold off the lot.

“They have to understand this company has never seen, touched, driven, or inspected a single vehicle, yet they’re marketed as the experts,” said John Giasullo, Off Lease Only General Manager.

CarFax would not comment on pending litigation.

Attorneys for Off Lease have a hearing in federal court on Thursday to ask for a trial date.